The Quick Answer
Housecall Pro is the right choice for: 3–8 person HVAC crews that want scheduling, dispatch, GPS tracking, QuickBooks integration, and automated customer communications — with transparent pricing and a free trial.
ServiceTitan is the right choice for: Larger HVAC operations that have outgrown Housecall Pro's capabilities — specifically businesses that need built-in payroll management, technician commission tracking, or high-volume inbound call booking systems.
If you're not sure which you are, start with Housecall Pro. You'll know when you've outgrown it.
Pricing Comparison
Housecall Pro — Published Pricing
| Plan | Annual | Monthly | Users |
|---|---|---|---|
| Basic | $59/month | $79/month | 1 |
| Essentials | $149/month | $189/month | Up to 5 |
| MAX | $299/month | $329/month | Up to 8 (+$35/month per additional) |
ServiceTitan — Quote Required
No published pricing. Three tiers — Starter, Essentials, The Works — all require a demo and custom quote. Pricing is higher than mid-market alternatives; reviewers consistently describe it as among the most expensive platforms in the HVAC software market.
The Four Key Differences
1. Payroll and Commission Tracking
ServiceTitan includes payroll management and commission tracking — features that matter once technicians are on performance-based pay. Housecall Pro has neither on any tier.
If your technicians are on flat salary and you don't track individual commissions, this isn't a gap. If commission tracking is part of your business model, it's a decisive reason to choose ServiceTitan.
2. Inbound Call Booking
ServiceTitan's CSR call booking workflow logs inbound calls, categorises them, and integrates them with dispatch. It's purpose-built for operations with dedicated customer service staff handling call volume.
Housecall Pro offers online booking for customers to self-schedule. It doesn't have a comparable CSR call management workflow.
3. Equipment and GPS Tracking
Housecall Pro Essentials includes customer equipment history (unit serial numbers, installation dates, service records by address) and GPS tracking for field technicians. This is available at a transparent, published price.
ServiceTitan's equivalent features aren't publicly detailed — confirm in the demo.
4. Pricing Transparency
Housecall Pro publishes all its pricing. You can trial the full product, understand the cost, and make a decision without a sales conversation.
ServiceTitan requires a custom quote before you know what you'll pay. The absence of public pricing is a signal about the pricing level, not just the pricing model.
Decision Matrix
| Your Situation | Recommendation |
|---|---|
| 3–8 person crew, want transparent pricing | Housecall Pro Essentials |
| Commission-based technicians, need payroll integration | ServiceTitan (get a written quote) |
| High inbound call volume, dedicated CSR | ServiceTitan (get a written quote) |
| Growing beyond 8-user Housecall Pro limit | ServiceTitan |
| Maintenance contracts with recurring services | Housecall Pro MAX ($299/month) |
| Solo or 1–2 person operation | Jobber Core ($29/month) is better value |
Why Most Small HVAC Businesses Should Start With Housecall Pro
Housecall Pro Essentials at $149/month covers the complete HVAC job management workflow for a 2–5 person crew without meaningful gaps: scheduling, dispatch, GPS, quoting, invoicing, online payments, equipment tracking, QuickBooks, and automated customer communications.
The only legitimate reasons to bypass Housecall Pro and go directly to ServiceTitan are payroll/commission requirements or a volume of inbound calls that needs a dedicated CSR booking system.
Pricing verified March 2026. This article contains affiliate links — see our affiliate disclosure.